Q1. How can Sanskriti Fancy Dresses keep prices affordable along with great quality?
Ans: At Sanskriti Fancy Dresses, we believe in persistence and hard work. We have made efforts to improve our manufacturing, supply and operations, all while prioritizing great customer experience. This allows us to provide you high quality costumes at an affordable price.
Q2. What is the benefit of creating a profile on the website?
Ans: Creating an account with Sanskriti Fancy Dresses comes with many benefits. It allows you to view your past order history, and our system rewards loyal customers from time to time. By signing up for our MyCostume Rewards program, you can save on every order, and even refer friends to earn fancy points on their first order. All of these benefits are only available if you have an account with us.
Q3. I forgot my login details. What should I do?
Ans: If you forgot your login details, simply click the “Forgot Username/Password” link on our website and we will guide you through the process of retrieving your login details.
Q4. How can I stay connected with Sanskriti Fancy Dresses?
Ans: You can stay connected with Sanskriti Fancy Dresses by joining our social community online through Facebook, Twitter, Instagram, and other social media platforms. You can also subscribe to our blog and email newsletter for regular updates, including special offers and promotions.
Q5. Do you offer any special rewards for customers?
Ans: Yes, we offer special rewards for our customers through our MyCostume Rewards program. This program allows customers to save on every order, and refer friends to earn fancy points on their first order. We also offer exclusive rewards and promotions to our email subscribers, so be sure to sign up for our newsletter to stay in the loop.
Q6. What services does Sanskriti Fancy Dresses provide?
Ans: Sanskriti Fancy Dresses is a popular online store in India that provides hundreds of costume options for rent or purchase. They offer hand delivery and pick up of costumes from your doorstep. The costumes are listed on their website under various categories or occasions sections.
Q7. How can I book a costume from Sanskriti Fancy Dresses?
Ans: Booking a costume is simple. You can browse the categories and products or search for your fancy dress costume on their website. Once you have selected the costume(s) you like, choose the “rent” or “buy” option along with size preference and click “Add to Cart” and “Checkout”. Then add your personal and shipping details, make the payment, and it is done!
Q8. Does Sanskriti Fancy Dresses offer discounts or have coupon partners?
Ans: Yes, Sanskriti Fancy Dresses offers discounts when you purchase a costume. You can browse their offers on their coupon partners Couponzguru & CouponRani. A wholesale discount is also available if you have a bulk costumes requirement. You may contact them via mail or phone to discuss the same.
Q9. What is the policy on returns for rented costumes? Can we keep the rented costume and refuse to return it?
Ans: There is no option to return costumes in the Buy option unless there is an error in sending the wrong costume, wrong size, or if it has a manufacturing defect. However, with the Rent option, a customer can choose to keep the costume or return it within the predefined dates. Sanskriti Fancy Dresses returns a Rs. 500 security deposit on receiving the costume back. If the costume is not returned, they forfeit the security deposit.
Q10. An item I added to my cart was sold out during checkout. How is that possible?
Ans: Costumes at Sanskriti Fancy Dresses are in great demand. A fancy dress costume is not booked until payment is made. Therefore, while you are still booking your order, someone else might make the payment and book the last available costume. It is recommended to complete the costume booking process at the earliest.
Q12. Can Sanskriti Fancy Dresses help if I really need a costume?
Ans: Yes, Sanskriti Fancy Dresses makes every effort to make their customers happy and satisfied. If you really need a costume, they will try to source the costume specially for you. Feel free to get in touch with them for special requests. They go the extra mile.
Q13. Is it possible to cancel an order?
Ans: Yes, an order can be cancelled within 24 hours of placing the order. A nominal charge would be deducted from the payment. Any order cancellations after the shipment has left their warehouse would result in full booking-charges being deducted from the payment. International orders cannot be refunded once the shipment has left the warehouse physically.
Q14. How do I edit my order details?
Ans: Editing of order details should be done quickly and only when it is very necessary. Login to your account to make changes to the order. You also need to mail Sanskriti Fancy Dresses at contact@Sanskriti Fancy Dresses.com informing them about the changes immediately. In case of urgent requests, please call their customer helpline.
Q15. How can I find and book the costumes shown in the banner images on websites and social media pages?
Ans: The costumes and dresses shown in the banner images are purely for representation purpose. Sanskriti Fancy Dresses does not commit to the availability of such costumes. Kindly check out the product page images and product description page for an accurate reflection of what you will receive, barring minor color differences due to lighting and image capture and accessory inclusions.
Q1. What is the tax levied on a costume order? Is it included in the price?
Ans: Sanskriti Fancy Dresses abides by all Indian tax laws and includes all taxes in the price mentioned on their website. Customers need not worry about paying additional taxes for their order. However, for international orders with a destination outside India, there might be customs duty/tax that the customer may have to bear if required by the authorities.
Q2. What are the payment options available for an order?
Ans: Sanskriti Fancy Dresses accepts various modes of payment, such as Debit Card, Credit Card, Net Banking, wallet, and prepaid payments. Customers can enter their card/bank details on the payments page and complete the transaction. For rental costumes, prepaid payments are mandatory. If customers face any issues during the payment process, they can contact the customer service team for assistance.
Q3. What is COD, and is it accepted for orders?
Ans: Sanskriti Fancy Dresses no longer accepts orders on COD (Cash on Delivery), which was an option that allowed customers to pay for their order with cash at the time of delivery. The COD option was available for limited pincodes, but it is not available anymore.
Q4. Why is a security deposit charged?
Ans: To ensure that their costumes are maintained and taken care of, Sanskriti Fancy Dresses charges a security fee as a safeguard against any potential damages or losses caused by customers while renting the costumes.
Q5. Will I get my full security deposit back?
Ans: Customers will receive a full refund of their security deposit after paying for the rental charge. If the costume is returned in good condition without any damage or dirt, and accessories are not broken, the full security deposit will be refunded. However, if the costume has any damages or issues, relevant charges will be deducted from the security deposit, and the remaining amount will be refunded. The final decision on the security deposit is made by the Sanskriti Fancy Dresses team and management.
Q6. How will I receive my security deposit back, and when?
Ans: The security deposit will be refunded in the same account from which the payment was made. The refund process is initiated as soon as the dress is received and verified for any damages, which usually takes around 5-10 days (with occasional delays). The refunded amount should be credited by the bank within 7 working days.
Q7. Are my banking and card details safe with Sanskriti Fancy Dresses?
Sanskriti Fancy Dresses assures customers that their payment details are safe and secure. They comply with the highest security standards, and all information is encrypted 2048-bit to ensure complete safety.
Q1. Is it possible to return a costume that was purchased from Sanskriti Fancy Dresses online store?
Ans: Yes, it is possible to return a costume bought from the Sanskriti Fancy Dresses online store. However, it can only be returned in case of a size issue, and we offer a 1-day exchange policy after delivery. We take measures to prevent size mismatches by using our size chart, and we advise customers to order the size according to the child’s growth instead of their actual age. Additionally, the tag of the costume should not be broken, and the original packaging should be maintained. Unwashed, unused, or defective merchandise may be exchanged if stock is available.
Q2. How will I receive a refund for returned items?
Ans: Once the return shipment meets our policy criterion, the amount paid by you will be refunded to your Sanskriti Fancy Dresses account. You can use this amount as cash for future purchases, and it has no expiration date.
Q3. Can I get a full refund for a rented costume if I return it?
Ans: Unfortunately, rented costumes cannot be returned for a full refund. However, if a promised delivery does not reach you on time, we will refund the costume and shipping charges in full.
Q4. When can I expect to receive a refund for returned items?
Ans: The payment refund process begins as soon as we receive the costume and confirm the reason for return. Ideally, the money should be credited to your Sanskriti Fancy Dresses account within four working days.
Q5. How do I ship the return or exchange costume back to Sanskriti Fancy Dresses?
Ans: Currently, we do not allow customers to ship their return package on their own. Please ensure that the return shipment is ready when the courier staff arrives.
Q6. When will the return pickup be arranged?
Ans: The return pickup is scheduled for one day after the function date when the costume was used.
Q8. What happens if my costume is not available for return during the pickup?
Ans: We request customers to prepare the fancy dress costume with all its accessories, if any, in a shippable condition. If the pickup staff has to return empty-handed, we will assume that the customer is keeping the costume, and we will retain the security deposit.
Q1. Can I be sure of the quality and safety of the costume?
Ans: Yes, we prioritize the quality and safety of the costumes we offer. For Buy orders, we send a new costume, and for Rent orders, we may send a refurbished product that has undergone a stringent quality check procedure to ensure safety for kids of any age. We select good quality clothing material and wash the costumes professionally to maintain their upkeep and prevent them from smelling bad.
Q2. What quality standards are maintained for rented costumes?
Ans: We ensure that the rented costumes are of high quality and do not look shabby when worn by kids. We use good quality clothing material and regularly wash the costumes to maintain their quality. We take pride in sending costumes that look almost new, except for completely white/cotton costumes.
Q3. What can I expect in terms of quality if I buy a new costume?
Ans: You can expect high quality from our new costumes. We keep a separate stock of new costumes that are not used for rentals, and we are confident that you will be pleased with their quality.
Q1. How can I ensure that I receive my preferred fancy dress costume on special occasions or festivals?
Ans: To guarantee that you receive your desired costume, we suggest that you book it as early as possible. We have experienced that the demand for special occasion costumes often exceeds our expectations, despite our preparations.
Q2. Will I be charged an extra fee if I book my costume early?
Ans: No, you will not be charged an extra fee. The costume will be delivered to you on the specified date, and you will be charged according to the date booked, even if the delivery arrives earlier than expected. Please ensure that you add the correct function date, as the delivery and pickup dates are calculated accordingly. In fact, the charges may be the same or even lower if you pre-book your costume.
Q3. What if my preferred costume is not available in my size?
Ans: In the event of such rare situations, especially during peak season demand, we request that you contact us and provide us with your required size and the name of the costume. We will make every effort to prepare it as quickly as possible to meet your needs.
Rest assured, we are always available to address any questions you may have. You can either send us an email by clicking here or call us during business hours at our customer support helpline number: +91 9650501299.