FAQ:
Q.1 What are the different types of costumes available?
Answer: The different types of costumes are fruits, vegetables, animal, south Indian, Mythological, Historical Character, Cartoon Character, Freedom Fighter, etc
Q.2 Can I purchase props and accessories along with the costumes?
Answer: Yes, You can purchase props and accessories along with the costumes.
Q.3 Do I have to provide a deposit for the rentals?
Answer: Yes, you have to provide deposit for the rentals.
Q.4 Do I need to wash/dry clean the costume before returning?
Answer: No, you need not to wash/dry clean the costume before returning as it is our job to maintain the cleanliness and hygiene of the costume.
Size & Fitting:
Q.1 How do I choose the correct size?
Answer: The size is same as the clothes that people buy while buying any other clothes, you have to check the size of waist, hip, chest, etc in order to confirm the fitting. As the products have specifications of lengths of all the major areas.
Q.2 The size I need is out of stock, when will it be available?
Answer: Kindly contact to us if the size you need is out of stock and we try to get the correct size for you as soon as possible.
Q.3 How do I choose the correct size if I am in between available sizes?
Answer: The material of the fabric used in costume designing is generally Stretchable, so we suggest you to choose a size down for better fitment.
Q.4 Are our items in Indian sizes?
Answer: Yes, the items are in Indian sizes.
Payment:
Q.1 What payment methods are accepted?
Answer: The following methods are accepted by us:
Q.2 Is it safe to enter my credit / debit card details on your website?
Answer: Yes, it is safe as the payment gateways are secured and we do not transmit or store any debit/credit card information.
Q.3 I could not make a payment on your website, I need help.
Answer: If you could not make the payment on our website then you can contact us.
Shipping:
Q.1 I need the item ASAP, do you do Express Delivery?
Answer: Yes, we can deliver the order ASAP in the areas where express delivery areas mentioned in the website. In the express delivery area the order delivery will take only 1 day. The areas other than express delivery are the delivery will take 2-3 days time.
Q.2 I need the item for the weekend can you deliver in time?
Answer: Yes, we can deliver the item before the weekend depending on the Postal code and the day on which you have placed the order.
Q.3 Where will my order be posted from?
Answer: Your order will be posted from Greater Noida warehouse.
Q.4 I am buying many items, do you offer postage discounts?
Answer: There is no discount available on buying many items as we offer flat rate, in spite of how much you buy.
Q.5 My item did not arrive in time for the intended event, can I return it for an exchange or refund?
Answer: Yes, but you have to pay the return postage charges.
Q.6 What postage services are available?
Answer: There are many postal services like DHL, Safe Express and many other courier services available across India and abroad.
Q.7 Can I track my parcel?
Answer: Yes, you can track your parcel on the website and the intimation message before despatch will be sent to you on your contact number.
Q.8 Can you deliver to my workplace?
Answer: Yes, we can deliver at your workplace, for that we need the name and address of the workplace and the working hours details.
Q.9 My item has been posted, can I change my delivery address or redirect the parcel?
Answer: No, you cannot change the address of delivery once the address had been posted.
Returns/Exchange:
Q.1 What is your return policy?
Answer: There is a link available on our website where you can check the return policy of our company.
Q.2 Can I exchange what I ordered?
Answer: If the order you are going to need is on urgent basis then first place the new order and then go through the exchange rules available on the website. Or if time is not a botheration and then send us the delivered item back with a note specifying the product code and size that you needed in return. We will try to hold the item for you.
Q.3 How and where do I send back the item(s) I want to return?
Answer: You can send us back at our warehouse address via any courier available to you the address of our warehouse is on the website.
Q.4 How long will it take to process my refund?
Answer: We process the request of refund within 1 week time and an email regarding the refund will be send to you, the money will be credited to the source you have used to make the payment.
